Refund policy

CW Return Policy

We want you to be fully satisfied with every CW order. If something doesn’t work out, we offer a straightforward return process for store credit.

 

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30-Day Return Window

You have 30 days from the date of delivery to initiate your return.

Once approved, follow the return instructions provided through our return portal.

 

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U.S. Returns Only

 

• A prepaid return label will be provided via our return portal.

• Each order must be returned in its own package.

• Once your return is received and approved, you’ll receive store credit as a CW e-gift card.

 

Note: We do not accept international returns at this time.

 

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Store Credit Only

All approved returns are issued as CW store credit.

Refunds to the original payment method are not offered.

 

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Final Sale Items

The following items are final sale and not eligible for return:

 

• Exclusive one-of-one pieces

• Exclusive restocks

• Any item marked “final sale” on the product page

 

Returned final sale items will not be credited or returned to sender.

 

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Return Requirements

Returned items must meet the following conditions:

 

• Unworn

• Unwashed

• In original condition

• All original tags attached

 

Items that don’t meet these standards will not qualify for store credit.

 

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Damaged, Defective, or Incorrect Items

Do not use the return portal for these issues.

Instead, email support@cwrld.org with your order number and clear photos of the item(s).

If approved, a refund may be issued to your original payment method.

 

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Return Inspections & Adjustments

All returns are inspected upon arrival. If items don’t meet return standards, your store credit may be reduced or denied. Any discrepancies will be reviewed by our team.

 

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Right to Refuse Returns

CW reserves the right to limit or reject returns if we detect:

 

• Excessive or suspicious return activity

• Signs of wear, laundering, or damage

• Altered or missing items

• Potential fraud